Republic of Cyprus
Commissioner to the Presidency

Information for Overseas and Repatriated Cypriots


Consumer protection and competitiveness


“Τhe Competition and Consumer Protection Service of the Ministry of Energy, Commerce, Industry and Tourism is the Competent Authority for promoting consumer policy and protection.

The mission of the Competition and Consumer Protection Service is the high level consumer protection in the newly liberalized and competitive environment. The Service is responsible for the introduction of competition policy as well as the introduction and enforcement of legislation on consumer issues.

The main objective of the Service is to create a competitive environment throughout the domestic market towards the effective protection of health, safety and economic interests of consumers. With regard to products, the Service is responsible only for non-food products safety. In addition, the Service pursues to enhance consumers’ welfare in terms of price, choice, quality, diversity, affordability and safety and to empower consumers.

Within this framework, the Service operates a toll free telephone line – 1429 through which the consumer may require information on his/her rights, provide information about the market status and submit a complaint for further investigation by the Service. Furthermore, the Service conducts market studies and market surveillance activities on a regular basis and provides consumers with information regarding the market price levels of basic consumer goods, including fuels. The aforementioned information is provided through the Price Observatories, which are carried out on regular basis and published on the Ministry’s webpage (www.mcit.gov.cy) and in the national press.

In addition to the above in May, 2004 the Council of Ministers agreed to the proposal of the Ministry of Energy, Commerce, Industry and Tourism for the establishment of a Unit at the Competition and Consumer Protection Service for the protection of the citizen, the consumer and the business person. The Unit already hosts the European networks of SOLVIT (an on-line problem solving network in which EU Member States work together to solve without legal proceedings problems caused by the misapplication of Internal Market law by public authorities – using SOLVIT is free of charge), IMI (The Internal Market Information system (IMI) is a fully multi-lingual application, facilitating the exchange of information between competent authorities of the Member States across the EEA that are involved in the practical implementation of EU law. On 4/12/2012 the Council of Ministers of the Republic of Cyprus with the decision 74.332 decided to appoint the Ministry of Energy, Commerce, Industry and Tourism as the National Coordinator of the Internal Market Information system), RAPEX (a network system which deals with the rapid exchange of information between the member States regarding dangerous products placed on the market) and ECCC – European Consumer Centre Cyprus (an EU-wide network which promotes consumer confidence by advising citizens on their rights as consumers and providing easy access to redress, particularly in cases where the consumer has purchased something in another country by his/her own – cross-border)”.

Contact Information:

European Consumer Centre Cyprus (ECC Cyprus)
6th Andreas Araouzos Street, CY 1421 Nicosia
Tel.: +357 22867177
Fax: +357 22375120
E-mail: ecccyprus@mcit.gov.cy
Web: www.ecccyprus.org


Cyprus SOLVIT Centre
6th Andreas Araouzos Street, CY 1421 Nicosia
Tel.: +357 22 867207/ 305/ 346/ 282
Fax: +357 22 375120
E-mail: solvit@mcit.gov.cy
Web: www.ec.europa.eu/solvit

National IMI Coordinator Cyprus
6th Andreas Araouzos Street, CY 1421 Nicosia
Tel.: +357 22 867201
Fax: +357 22 375120
E-mail: mashikalis@mcit.gov.cy
Fax: http://ec.europa.eu/internal_market/imi-net/index_en.htm


World Conference of Overseas Cypriots